MANUFACTURER LIMITED WARRANTY

The manufacturer agrees that its products shall be free from defects in material or workmanship over a period of one year from date of shipment from the factory. Said warranty will not apply if equipment is used under conditions of service for which it is not specifically intended. The manufacturer is not responsible for damage to its apparatus through improper installation, physical damage, or poor operating practice.

If any device is found unsatisfactory under the warranty, the buyer should notify the manufacturer, and after receipt of shipping advice, buyer may return it directly to Dove Systems, 1321 Carmel St, San Luis Obispo, CA 93401, shipping prepaid. Such equipment will be replaced or put in proper operating condition, free of all charges except transportation. The correction of any defects by repair or replacement by the manufacturer shall constitute fulfillment of all obligations to the purchaser. Manufacturer does not assume responsibility for unauthorized repairs to its apparatus, even though defective.

Manufacturer shall not be liable for any consequential damage in case of any failure to meet the conditions of any warranty of shipping schedule, nor will claims for labor, loss of profits, repairs, or other expenses incidental to replacement be allowed.

No other representation, guarantees or warranties, expressed or implied, are made by the manufacturer in connections with the manufacture and sale of its equipment. This warranty is non-transferable and applies to the original buyer only.

RETURN POLICY

Returns

We offer a 30 day return policy. All returns are subject to a 30% restocking fee. Your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require an invoice or proof of purchase.

Any item not in its original condition, damaged, or missing parts may qualify for a partial refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping

To return your product, you should ship your product to: 1321 Carmel St, San Luis Obispo, California US 93401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, no shipping costs will be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.